Seller Problem - Order Not Processing, Payment Error

Discussion in 'Bug Reporting' started by retnoob, May 15, 2024.

  1. retnoob
    retnoob Member
    Everyone's favorite error message:
    An error has occurred. Please try again, and if the problem persists, try another card or payment method.

    Is this on the buyer's end, where they can't pay, or is it on my end, where I can't get my payment? I've already had to refund this order once because of the absolutely terrible Etsy integration, and now this!

    upload_2024-5-15_21-38-30.png
     
  2. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    I'm seeing an error "Cannot Authorize at this time (Life cycle) (2105)"

    You can try to fix this by going to your Shipping and Billing page here: https://www.shapeways.com/settings/shipping-and-billing
    Click on Delete Card.
    And then re enter the Credit Card details. Hit the save button and then try clicking the Create Order button again on the integration page
     
  3. retnoob
    retnoob Member
    You are amazing. Thank you :)