Shipping cost from and to abroad is a minus being outside the EU. Otherwise I'm happy outside the union) I have also been getting many small shipments from Shapeways imported under the 35-37 euro tax-free limit, in the 'old days' when shipping was 5-6 Euro. But now this Norwegian tax-free limit will be removed from 2020 anyway, so not much more to think about. In my experience Shapeways is performing very well when it comes to the technical, the 3D prints, and customer service. When it come to their financial and shipping departments I am less impressed. When ordering one get a invoice/order confirmation slip, that is accurate to the cent including shipment and all. However, my problem as a non EU resident have been that Shapeways do NOT send that same invoice along with the shipment, to UPS/the freight company (2018) They get another invoice not showing the same amounts, most often 10-20-30% higher (some mess with USD vs EURO I have often noticed), and the shipping cost is not showing. This have several times resulted in UPS adding their standard estimated shipping fee of like 15-20 Euro to the invoice value, according to the laws, during customs, and if the real total ordered value have been under the tax-free limit these factor have quickly broken through that limit big time, resulting in paying more VAT and import taxes than one should. Have taken me 9 months to have things sorted out with UPS in each case I have done something about it. I have again and again pointed this out to the customer service, trying to reach through to the leadership regarding the false/wrong invoices fed to the freight companies/customs, but it has been MISSION IMPOSSIBLE
Well, not to bother any more. Imaterialise.
Last edited: Jan 31, 2019