One of the most challenging aspects of iterating new designs is that sometimes 3D models just aren’t ready to be printed. This may be because they don’t meet the specific material guidelines, or that something previously unexpected keeps going wrong, preventing us from shipping the model as intended. In order to guarantee quality of all products, we may need to cancel the model from the order and let you know what the problem is.
While this can be frustrating, we’ve just added a new feature that will allow you to add these products back into orders that are already in progress so you don’t lose any money on shipping.
How does this work? If you have any orders that haven’t shipped yet, you will have the option in checkout to ship new orders with your latest open order. By choosing this option, shipping will be free for your new order.
Both orders will share the same shipping address, shipping tier and arrival date. Depending on when you place your order, the arrival date of your previous order may be impacted.
This feature is not limited to items that have been rejected. This feature is also available for all types of purchases: anytime you place an order with Shapeways and later realize that you want to buy something else, you can place a new order and choose this option too.