"smooth" Versatile Plastic Is Actually Really Rough

Discussion in 'My Shapeways Order Arrived' started by GreatHornyToads, Jun 7, 2024.

  1. I ordered a model in "smooth versatile plastic" because, well in it's in the name... I wanted a smooth plastic model. I paid extra for that option. But what I got was heavily textured. It actually looked the same as another customer's who paid for the cheaper material. I sent a help request to Shapeways but they told me that's just the nature of their printing process. It's a rough surface as a result of the print process. They didn't seem to understand or realize the contradiction that the material I purchased is named "smooth" not rough. So they can't reprint or refund me. Seems like a total ripoff to me. This was my first experience buying here at Shapeways. It will be my last.

    "black smooth versatile plastic"
     

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